History / Recent Events
24th November - Fibre Outage
A major fibre outage in the Noak Bridge area at approximately 11am caused a significant impact to Development Publishing Services as well as impacting our Ticket Support and Email services.
Publishing Services and Global Code services were suspended to ensure integrity of patch management across our locations, and ticket support was replaced by phone support between 11am and 5pm.
Customers were notified of alternative arrangements and no significant impact was recorded to customer services. All hosting and datacenter services remained operational.
Fibre services were restored at 7.17am on 25th November, and development replication synchornisation recovered by 8.25am.
28th August - 12th Sept 2025 - DataCenter Upgrades
As part of our continuous improvement, we have upgraded our DataCenter facilities and migrated all infrastructure and customers.
All DC1, DC2, DC3 and DC4 services are being migrated to new locations and improved hardware
In accordance with the operating hours of customers, services were temporarily offline whilst servers were moved.
We'd like to thank all customers for their cooperation and hope they enjoy the new services.