CodeStep UK Service Status

Service Status Comment Customer Impact Status Date
All Services - Summary Impacted Please check status below of individual services 18 Jun 2025 10:50:43
Monitoring Service - Scanning Active No Issues Detected
Customer Services Active No Issues Detected Requests scheduled
Automatic Maintenance Maintenance Scheduled 17 Jun 2025 19:25:06
Customer Hosting Services Active No Issues Detected
Customer SaaS Services Impacted Please check status below of individual services 18 Jun 2025 10:50:44
- Antique Dealer Sales SaaS Platform Active No Issues Detected
- ComCare SaaS Services Active No Issues Detected
- Grand Prix SaaS Services Active No Issues Detected
- OrderBook SaaS Services Active New Service New Service being commissioned
- SalesPro SaaS Services Active No Issues Detected
- WebDesk Essentials SaaS Services (UK-SE) Active No Issues Detected
- WebDesk Essentials SaaS Services (UK-South) Active No Issues Detected
- WebDesk Pro SaaS Services Maintenance Maintenance in Progress Services may be interrupted
Customers advised to refer to planned maintenance diary
Services will resume within SLA period
18 Jun 2025 10:50:30
- WebDesk SiteMaker - Instance UK-TCS Active No Issues Detected
- WebDesk SiteMaker - Service UK-DM Active No Issues Detected
- WebDesk SiteMaker - Service UK-SE Active No Issues Detected
Demonstration Service Active No Issues Detected
Charity Services Active No Issues Detected
Datacenter Services Active No Issues Detected
Development Services Active No Issues Detected
Domain Name Services Active No Issues Detected
Network Replication Service Active No Issues Detected Primary Replication occurs every 15 seconds
Secondary Replication occurs every 5 minutes

History / Recent Events

12th March 2025 - Windows Update Problem Causing Service Loss

There was an issue with Windows Update KB5053596 causing some servers to restart with only 512Mb RAM usable.
Rebooting affected machines cleared the issue

2nd January 2025 - New Micro Hosting Services Available

New services have been commissioned to provide a smaller hosting package for WebDesk customers. During commission, replications delays occured across infrastructure nodes but customer services were not affected

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